Refund policy

Return & Refund Policy

Made-to-Order Production (Global Policy) Welcome to the Yokai Emporium. To ensure the highest quality and reduce environmental waste, all of our artifacts (apparel, prints, and vessels) are made to order specifically for you. Because our items are printed on demand, we do not accept returns or exchanges for wrong sizes, buyer's remorse, or change of mind. We highly encourage you to review the sizing charts provided on each product page before finalizing your exchange.

Damages and Manufacturing Defects (Global Policy) We stand by the quality of our artifacts. If your item arrives misprinted, damaged, or defective, please contact us immediately at info@yokaiemporium.com within 14 days of receiving your order. Please include your order number and clear photos of the defect. We will evaluate the issue and provide a free replacement or a full refund at no additional cost to you.

European Union 14-Day Right of Withdrawal Notwithstanding our global policy, if your merchandise is being shipped to an address within the European Union, you are protected by the EU 14-day cooling-off period. You have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

  • Return Conditions: Your item must be in the exact same condition that you received it: unworn, unwashed, unused, with tags attached, and in its original packaging.

  • Return Shipping Costs: Please note that for these EU "change of mind" returns, the customer is strictly responsible for covering all return shipping costs. We do not provide free return shipping labels for non-defective items.

How to Start an EU Return To initiate an EU return, please contact us at info@yokaiemporium.com. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, you will be instructed to mail your package to our returns processing address:

Yokai Emporium Returns 88D avenue Carnot 11100 Narbonne France

We highly recommend using a trackable shipping service, as we cannot be held responsible for return packages lost in transit.

Exceptions / Non-Returnable Items Unfortunately, we cannot accept returns on sale items, limited-edition drops, or digital gift cards.

Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@yokaiemporium.com.